Customers are obviously important for the Company so in regard to Social Responsibility towards them, AKR has always strived to provide the best products and services and convey clear product information
through various channels and activities. The Company has the policies and SOPs to maintain quality as a form of responsibility to consumers.
Coverage and Formulation
The Company has a policy in management and quality services for customers which include the following:
1. Customer Complaints Service.
2. Customer Claim Services.
3. Management of Customer Relations.
The implementation of Social Responsibility to customers is directed at fulfi lling the Company’s business contracts without any breach of contractual issues. The Company has also continuously measured
and evaluated the level of customer satisfaction with surveys and interactions between Company employees and customers. The policy on quality and standard operating procedures is important
for the Company. The implementation of business activities is in accordance with the standards that provide quality products and services.
Availability of Product Information
AKR provides various channels to customers to obtain information related to products allowing customers to easily obtain that information, through websites, call centers, leaflets, brochures, advertisements in print media, and social media. The product information presented includes:
1. Product specifications
2. Instructions for use
3. Safety procedures
AKR Tower Lt. 26
JL. Panjang No. 5 Kebon Jeruk
Jakarta Barat 11530, Indonesia
+62 21 5311110